General Terms and Conditions, cancellation conditions, GDPR
Terms and Conditions
MEMBERRS OF THE CONTRATUAL RELATIONSHIP
The firm Nové Adalbertinum Inc. located on the adress Velké náměstí 32/40, 500 03 Hradec Králové, the company is registred in the business register, file reference C 48817 registered at the Regional court in Hradec Králové (refered to hereinafter as „Hotel“).
The customer as a natural person or a legal entity (refered to hereinafter as „customer“)
BOOKING OF ACCOMODATION AND SERVICES
The reservation of accomodation and other services in the Hotel and confirmation of the reservation is possible in writing, i.e. e-mail, phone, the website or by using the external reservation portal booking.com
The reservation is considered valid and binding in the moment the Hotel confirmes it to the costumer in a written form or in the case of an automatic email confirmation generated by the corresponding online reservation system.
The reservation is completed by a payment card or by paying the deposit, based on the accomodations and services booked. Individual conditions can be set.
The details listed on the booking conformation are binding for both parties.
PRICES AND PAYMENT CONDITIONS
The price is stated for a room for one night, including breakfast, unless the customer chooses differently. Value added tax and a city fee of 15Kč per person per night is included in the price of the accomodation.
The reservation can be cancelled only by written form, i.e. e-mail. The exact way of the cancellation is based on the reservation system, that was used for making the reservation.
When cancelling a reservation made using an external provider (e.g. booking.com), it is necessary to cancel it trough this provider the way they require while making the reservation.
Reservation changes, i.e. changing the date of the reservation is considered canceling the original reservation and is treated the same way as a reservation cancellation.
The price can be payed in cash, in case of payment by a payment card the price will be charged in CZK currency.
By the sales registration law, the seller is obligated to issue a receipt to the costumer. The seller is also required to file the accepted payment with a tax administrator on-line, in the case of a technical malfunction, it must be filed by 48 hours at the latest.
The hotel reserves the right of the pre-authorization of the customers payment card in the amount of the overal price for accomodation.
RIGHTS AND OBLIGATIONS OF THE COSTUMER
The costumer has the right to use the reserved spaces and their equipment, as well as the equipment of communal spaces. The customer is responssible for all damages caused in the room or adjacent spaces during the stay and agrees to pay for any repairs, exchanges or cleaning needed. The amount of payment will be set by the hotel.
The customer is required to report any potential deficiency during their stay at the hotel, so the repair can be agreed on.
The customer is required to pay the cost of the services provided connected to the accomodation by the day of check in. By the end of their stay, the costumer is required to pay the cost of any other services, (additional or other hotel services), unless agreed upon differently.
The customer is alowed to withdraw from the contract based on the cancellatiom policies or in the case the hotel hadn’t provided the guest appropriate services corresponding with the hotel’s standard.
The time of check in is from 14:00 on the day of arrival. Earlier check in is possible only after an agreement with the hotel.
The time of check out is until 11:00 on the day of departure. Later check outs are possible after an agreement with the hotel and can be charged.
The whole hotel is a non smoking area. Violation of this regulatoin gives the hotel the right to charge the customer a penalty of 5000Kč for the cleaning of the room or the spaces of the hotel. Smoking is alowed only infront of the hotel and in the courtyard, in an area dedicated for it.
Accomodation with pets is not possible.
RIGHTS AND OBLIGATIONS OF THE HOTEL
The hotel is required to provide accomodation for the customer based on services previously agreed upon and are corresponding with the hotel’s standard.
In case the hotel isn’t able to accomodate the customer based on the reservation made and confirmed ahead of time, the hotel is required to provide adequate accomodation in another establishment.
FINAL PROVISIONS
These conditions are applicable from 1.1.2022. The customer is required to follow these current conditions. The hotel collects personal information of the customer (see the GDPR terms)
The cancellation policy for accomodating services is not charged in case of cancelling the reservation up to 22 days before the guests scheduled arrival. The customer is required to give the accomodator a written announcement about the cancellation.
• In case of the customer cancelling the reservation 21-15 days before the date of the scheduled arrival, the cancellation fee is the cost of 30% of the accomodation price.
• In case of the customer cancelling the reservation 14 - 8 days before the date of the scheduled arrival, the cancellation fee is the cost of 50% of the accomodation price.
• In case of the customer cancelling the reservation 7-2 days before the date of the scheduler arrival, the cancellation fee is the cost of 80% of the accomodation price.
• In case of the reservation being cancelled less than 2 days before arrival, or in case of the customer not providing written cancellation, 100% of the price will be charged.
For guest, who are booking their stay in advance, we reccomend taking out a cancellation insurance. In case of unexpected events, where the guest isn’t able to arrive at the time of the reservation, for example, in case of an illnes or due to obstacles connected to COVID-19 on the guests side (ordered quarantine etc.), the hotel’s right for the cancellation fee isn’t affected.
In case the accomodation isn‘t possible because of current reggulations of the ČR government, e.i. obstacles on the side of the hotel, the guest has the right to cancel the reservation without the cancellation fee and the deposit or any cost already payed by the guest is returned.
In allignment with the European parlament and Council’s (EU) 2016/679 regulations, hereinafter as „GDPR“, in the context of visiting the www.noveadalbertinum.cz website and while processing personal data.
In allignment with the European parlament and Council’s (EU) 2016/679 regulations, hereinafter as „GDPR“, in the context of visiting the www.noveadalbertinum.cz website and while processing personal data.
THE PROCESSING OF PERSONAL DATA FROM THE CONTACT FORMS
By sending the query using the inquiry form, the following personal data in an encrypted interface is collected:
• the date and time of the inquiry form being sent
• the data from the recieved inquiry form
• any questions by the customer
The processing of the log files is done Nové Adalbertinum, located on Velké Náměstí 32/40, Hradec Králové 500 03, CIN 14100568, bussines register: C48817 registered at the Regional court in Hradec Králové.
PROCESSING OF PERSONAL DATA FOR SENDING A NEWSLETTER
If the user of the website is interested in getting the newsletter or other advertising messages, given personal information will be procesed based on the agreement, i.e. in the extent of at least an email adress and name. The content of the newsletter and other advertising messages can be personalised based on the provided information and other data for personalization of content, which Nové Adalbertinum Inc. obtains from the customer‘s usage of the website or the newsletter.
Personal data will be processed only after filling out the relevant form for the order of the newsletter and other advertising messages with personal information, then filling out the order and confirming consent for the processing of personal data by answering according to the instructions, that will be sent in an email. If the order isn’t confirmed, the information provided won’t be saved.
Provided personal information is proccesed until the withdrawal of consent. The consent for the personal data processing is completely optional and can be revoked at any time by sending a written announcement of the withdrawal of consent on the adress of the company. The consent can also be revoked by clicking the „You can unsubscribe from the subscription“ link in the recieved newsletter of the advertising message.
PROCESSING OF PERSONAL DATA RELATED TO PURCHASE OF SERVICES ON THE WEBSITE OF THE COMPANY
In case of the purchase of services of the web, the customer’s personal data will be processed, i.e. name, email adress, phone number and adress (optional). The data will be processed for the purpose of concluding the appropriate purchase contract, also for the purpose of fulfilling the obligations resulting from the applicable regulations and the purpose of protecting of the rights and in the right of the protected interests, consisting of the protection of any potencional litigations resulting from the concluded purchase contracts. The data will be processed for 3 years since concluding the purchase contract.
PROCESSING OF PERSONAL DATA CONNECTED TO ACCOMODATION SEVICES
In case reservation was made on the website, personal data will be processed containing name, email adress, phone number, company (if needed). After the processing of the order, the data can also be used for marketing purposes relating to the offer of accomodation services, in keeping with the recitel 47 GDPR. In this case, the customer has the right to have their data erased and can do so by contacting the Hotel at recepce@noveadalbertinum.cz
PROCESSING OF PERSONAL DATA IN RELATION TO THE ACOMMODATION SERVICE
The personal data (name, date of birth, ID or passport number, adress, signature) of the costumers, who stay at Hotel Nové Adalbertinum Inc are processed based on a legal reason, given by the law. The processing is therefore necessary for fufilling legal obligations in keeping with paragraph 6, 1 PÍSM. c) GDPR. In this connection the company keeps the name and email adress of the customers, for the purpose of assesing the customer’s satisfaction or a bussiness deal/service of the same character. The legal title of the processing of a name and email adress is therefore protecting the rights and interests of the company Nové Adalbertinum Inc and giving the oppurtunity to improve the service in keeping with the recital 47 GDPR. The opurtunity of feedback will be given by the company, while also processing the email adresses of the costumers, by sending a questionnaire about their satisfaction with the course of the stay in the hotel, i.e. a business comunication. The questionnaire will be sent to the customer only once for every order. Feedback and email adress processing will be done by the company Nové Adalbertinum Inc trough a contractually bound third person. Please note, the previously stated types of processing include profiling.